‎ ‎ ‎ Linda’s Cuban Cuisine — From Chaos to Efficiency: How A Small Cuban Restaurant Transformed.

Background + Challenge

Linda’s Cuban Restaurant is a beloved family-owned restaurant cherished for its rich flavors, loyal customers, and warm hospitality. But behind the smiles and sizzling plates, the team was quietly battling outdated systems that turned simple tasks into daily hurdles. Manual workflows for staff onboarding, inventory management, employee scheduling, and marketing consumed hours each week, creating bottlenecks and limiting growth. It was clear: to keep serving the community they love, they needed a smarter way to run their business.

Our Approach

Step 1— Technology Assessment:

We assessed the restaurant’s existing technology infrastructure and operational workflows. By mapping bottlenecks and identifying opportunities for automation, we laid the foundation for an integrated tech infrastructure that would transform daily operations while remaining simple for staff to use.

Step 2 — Streamlined Solutions:

• Automated Onboarding & Training: Built a streamlined Employee Portal and Intranet where staff can swap shifts, access announcements, and track hours. Integrated with a time-tracking tool for accurate reporting.

• Real-Time Inventory Management: Implemented an inventory workflow synced with the POS, providing instant stock updates and simplifying ordering with automated reports.

• CRM & Marketing Automation: Deployed a CRM connected to the POS to automatically create customer profiles, track orders, and deliver personalized marketing campaigns to increase repeat visits.

  
  

Step 3 — Implementation & Training:

We conducted vendor research and market analysis to recommend and implement long-term solutions, including a new POS system, inventory tool, time-tracking system, employee portal, and CRM/marketing tools. We also trained staff on how to use these tools effectively, ensuring the technology ecosystem could scale with the business and be fully adopted by the team.

The Results

Operational Efficiency:

• Reduced time spent on manual operational tasks from 5 hours per week to just 1 hour with tech-powered workflows.

Streamlined Workflows:

• Fast, Efficient Onboarding: New hires productive from day one via automated training workflows and guides.

• Inventory Under Control: Real-time POS tracking eliminated stock headaches.

• Marketing That Works: Automated CRM campaigns drove repeat visits.

• Effortless Employee Management: Hours, tips, communication, and overtime tracked automatically.

  
  

Enhanced Client & Business Experience:

• Faster service, smarter promotions, and improved customer reviews.

• Linda now runs her restaurant confidently, letting technology handle operational heavy lifting while focusing on growth and excellence.